Terms and Conditions
Welcome to Zostyla. The firm offers pet support assistance to a wide client base across Hong Kong. Terms and conditions that appear here encompass everything to do with the provision of service delivery and the scope of our offerings. A customer shall acknowledge their acceptance of the terms of service and the usage of the services as guided by the terms and conditions outlined herein. Failure to follow the terms and conditions may result in temporary/permanent termination from using our website/services.
1. Acceptance of Terms
Using our services means that you are agreeing that you can form a legal contract with Zostyla. If you're using our services to make a representation on behalf of an organization, you declare that you have the right to bind that organization under these terms.
2. Services Provided
Zostyla offers a comprehensive pet support service, which includes pet grooming, training, and consulting about pets' well-being. We serve with a desire to improve the well-being of your pets, besides, share the experiences your pets share with their owners.
3. Pricing and Availability
All our services attract Hong Kong dollars and are prone to change without notice beforehand. We try to hold information as accurate as possible, including the availability of the service, but we may not guarantee that all the services will be available at some time.
4. Data Protection and Privacy
At Zostyla, we respect the privacy and private information and make sure to follow all principles outlined in the Hong Kong Data Protection Act by dealing with data in a proper and ethical manner.
4.1 Information Collection
After using our services, we will collect data such as your name and contact details with your pet
4.2 Use of Information
The information we have acquired about you could be utilized for the following purposes
- Provision and management of our services
- Contact related to your inquiries
- To send updates and promotional material that you may find interesting
- To improve our services and customer experience
4.3 Data Sharing Policy
We handle our customers' trust with seriousness and promise not to pass your information to third parties unless you have expressly allowed it in accordance with the law or for fulfillment of other obligations under law. We assure you that the information shall be kept with the utmost confidentiality, and we shall take sufficient measures for security to ensure it.
4.4 Data Security
We do take several safety measures for ensuring your personal information not be accessed, used, or transmitted in any unauthorized form. Please do note, though that no method of transmission over the Internet or any electronic storage is entirely secure. So, though we try to protect your information, we cannot promise total security.
4.5 Your Rights
You have the right to request access to and rectification or erasure of your personal data and the right to object, on grounds relating to your particular situation, to processing that is carried out on this basis. If you desire to exercise these rights, please contact us.
5. Limitation of Liability
Zostyla shall have no liability for indirect, incidental, or consequential damages arising from your use of our services. We strive to provide accurate information; however, our services are provided without any warranties that the services will be uninterrupted or error-free.
6. Indemnification
You agree to defend, indemnify, and hold harmless Zostyla, its officers, directors, employees, and agents, from any claims, losses, or damages, including reasonable attorney fees, resulting from your use of our services or your violation of these terms.
7. Changes to Terms
Zostyla can, from time to time, without prior notice modify the terms and conditions hereof. This shall be put on site and your continuance using our services afterward will indicate as well as be equal to acceptance of new conditions.
8. Law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Hong Kong.
9. Contact Us
If you have any questions about these Terms and Conditions or our data protection practices, please contact us at via [email protected].