Privacy Policy
Zostyla takes its commitment to the privacy of your personal information seriously. This Privacy Policy describes our practices regarding collecting, using, and safeguarding your personal information in line with the Hong Kong Data Protection Act. We hope you'll feel at ease while using our services, so do take some time to go through this policy sensibly to understand how we handle your information.
1. Personal Information Definition
Personal information means all information that can identify an individual. This includes but is not limited to the following: your name and contact details, information on your pets, and all other information you give to us directly or indirectly whenever you access our services and communicate with our website.
2. Information We Collect
When accessing Zostyla, we may collect information in the following forms:
Personal Information: Which you directly provide to us, including your name and e-mail address, mobile phone number, and details about your pet.
Usage Data: Information on your usage of our website your IP address, browser, access times, and others.
Cookies and Tracking Technologies: We may use cookies and similar technologies to personalize your experience on our websites and to record how you interact with our content, such as links you access or buttons you click so that we can personalize your experience with us across other devices you may use.
3. Ways We Use Your Information
We use the information we collect for different purposes, such as:
- To Provide Our Services: We use your information to manage and deliver the services you request.
- To Communicate with You: We might send you updates, promotions, or information related to our services.
- Improving Our Services: We use your feedback and usage data to improve our offerings and make sure that the service is better for everyone.
- Complying with Legal Obligations: We may use your information as required by applicable laws and regulations.
4. Data Sharing Policy
We consider your privacy to be of utmost importance. Except if we get explicit permission from you or otherwise by law or to respect a legal process, your personal information shall not be passed on to third parties. All third parties to whom we provide access to your information shall have their own confidentiality obligations, data protection laws, and agreements in place.
5. Children's Use of Our Websites
Zostyla does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take steps to delete such information from our records.
5.1 Guidelines for Minors
- Age Requirement: Children under 13 should not use our website without parental or guardian supervision.
- Parental Guidance: We expect parents to monitor their child's online activity and provide education on safe Internet usage.
- Information Request: In case, we have disclosed personal information of a child, we allow parents to write to us to request deletion.
6. Data Security
We respect your privacy and the security of your information and therefore put in place a variety of measures to ensure the protection of your data. Such measures include encryption, access controls, and proper storage procedures. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, although we take steps to protect your information, we cannot guarantee absolute security.
7. Your Rights
The Hong Kong Data Protection Act gives you the following rights regarding your personal information:
- Right to Access: You have a right to request us how much data we hold concerning your identity.
- Correction: Where there is an inaccuracy regarding you or your account or there is an incompleteness, you have a right to correct this with the relevant parties.
- Erasure: You can make an erasure request depending on specified conditions.
- Objection: Object to the processing of your data for direct marketing purposes.
To exercise any of the rights referred to above, please contact us.
8. Changes to This Privacy Policy
This Privacy Policy can be updated from time to time by us. We might make changes on this page. We invite periodic review of this policy in order to be updated on current affairs.
9. Contact Us
Please contact us if you have any concerns about our privacy policy by sending a message to [email protected].